One place for every call
Take phone orders in one place instead of on paper or across several phones.
Zad. Call Center · Phone orders
Every phone order, in one place
Zad. Call Center is designed to centralise your telephone orders and customer details, and to keep every order moving to the right branch.
Who it's for
- Restaurants that take delivery and pickup orders by phone
- Chains with one number for several branches
- Cloud kitchens that sell by phone as well as online
- Teams that answer calls away from the kitchen
What it's designed to help with
Customers you recognise
Keep customer details together, so repeat callers don't have to spell out their address every time.
The right branch, every time
Pass each order to the branch that should prepare it, with every detail the kitchen needs.
A clear picture
See how many orders come in by phone and how each branch handles them.
How it works
- 01Answer the callThe agent finds the customer or adds a new one.
- 02Take the orderItems, notes and delivery details are recorded once.
- 03Send it to the branchThe order goes to the branch that prepares it.
- 04Follow it throughThe team can check where the order is when the customer calls back.
Tell us how you take phone orders
We'll look at your calls, branches and delivery, and recommend the right setup.